Hundreds of holidaymakers have been left without their luggage after a failure at Gatwick Airport saw them arrive at their destinations without bags.
Over the weekend, a number of bags were not put on flights leaving the North Terminal, because of problems with the system.
A Gatwick Airport spokesman said: "A small number of bags were not put on departing flights over the weekend due to an issue with the baggage system. The issue has since been rectified.
"Gatwick recognises the inconvenience that this issue has caused and would like to apologise to anyone affected. Passengers should contact their airline for the latest information on their missing luggage."
Gatwick Airport has advised passengers to use only airport-approved car parking operators when parking before they travel, after a non-approved company failed to return vehicles to over 100 passengers.
Gatwick First Parking, a meet-and-greet parking company with no connection to Gatwick Airport, reportedly ceased trading last week with no prior warning, leaving vehicles abandoned and their rightful owners unable to retrieve them.
The airport has since used its own number plate tracking system to help trace many of the missing cars, and has reissued parking guidance to passengers which strongly recommends the use of either official on-airport parking or companies registered with Gatwick’s off-airport Approved Operators Scheme.
Run in partnership with the British Parking Association, the scheme was introduced to offer Gatwick passengers more confidence when choosing off-airport parking, and only features suppliers that have adhered to the approval processes of Trading Standards’ Buy with Confidence programme.
More information about Gatwick’s Approved Operators Scheme can be found at www.gatwickairport.com/parking/other-parking-options/operator-scheme/.
British Airways has cancelled all flights from Gatwick and Heathrow as computer problems cause disruption worldwide.
Passengers have been told not to travel to the London airports because of "extreme congestion" at the terminals, with all BA planes grounded before 6pm on Saturday.
We have experienced a major IT system failure that is causing very severe disruption to our flight operations worldwide.
For some people, the bank holiday got off to a nightmare start when problems with the baggage system at Gatwick failed to work.
Many people are now on holiday without their luggage. One of those passengers are Lucy Dodd. She gave us an exclusive interview.
There's been chaos for thousands of airline passengers at Gatwick when they had to fly out - leaving their luggage behind. Around 3,000 were bags delayed. It was caused by a breakdown in the baggage handling system - which had been recently upgraded. It was repaired by midday - but not before a massive backlog had built up.
Passenger Katie described the chaos caused by the baggage problems at Gatwick.
Holidaymakers reported long queues at check-in desks at the airport on Friday morning.Read the full story ›
2/2 To ensure that everyone gets away on time some flights are departing without all bags and these will be sent on as soon as possible.