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Rail ticket office staff to be balloted for strike action

Rail passengers who use Southern and Thameslink services are facing more misery after the rail Union RMT decided to ballot hundreds of ticket office staff for strike action.

Southern says changes would improve services for customers Credit: PA

The union says GTR, which owns the companies, wants to close ticket offices and cut 130 jobs.

The new action is on top of the chaos being caused by an on-going dispute over the roll of guards.

Under the plan new roles of Station Hosts will be created that will see staff removed from ticket offices and sent onto platforms to assist passengers and sell tickets.

The impact of their proposals cannot be underestimated. GTR want to close ticket offices, or cut them to morning peak only, at 83 stations from as far afield as Kings Lynn and Bognor Regis. As a means of doing this they plan to introduce a new multi-functional role of Station Host which we estimate will result in a cut of at least 130 jobs.

– RMT Union

GTR insists it is the best use of staff time and will improve services for passengers.

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