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Passenger survey on rail delays

Only a third of rail passengers are happy with the way their train company deals with delays or cancellations - that's according to a survey by customer watchdog, Passenger Focus. One of the most common complaints was that information on Twitter was more up-to-date than that provided by the station. The findings have ben sent to rail companies.

Passenger Focus was asked to carry out the survey by the Office of Rail Regulation, with the findings being sent to the train companies.

Passenger Focus said the tone of announcements needed to signal that the train company was "on the passengers' side" and could be as important as the content of the messages.

Other recent Passenger Focus research has shown that this can enhance passengers' trust in train companies.

ITV Meridian spoke to Chief Executive of Passenger Focus, Anthony Smith.

Southend Airport flying high

Around a million passengers are expected to use Southend airport this year. A new terminal building has recently opened as part of a major regeneration project creating five hundred jobs. The Essex site had been in decline for decades but managers believe its future is now secure.

ITV Meridian spoke to the airport's Operations Director, David Lister.


Statement on Gatwick passenger numbers

Gatwick continues to successfully compete with other London airports. Business and leisure passengers are choosing to fly from Gatwick thanks to the range of destinations we serve – more than any other UK airport – and our continued focus on delivering excellent service and facilities. As well as attracting more passengers, we have also added airlines and routes, ultimately building more connections between London and the world."

– Nick Dunn, Chief Financial Officer at London Gatwick

More passengers flying from Gatwick

More passengers are choosing to fly from London Gatwick. The airport saw 3.1 million passengers use it in October 2013 - an increase of 4.3% or 128,000 passengers over the prior year.

The growth in European routes continued with more than 2.3 million passengers choosing to fly from London Gatwick, an increase of 5.6% from last year. An increase in European flights was on key business routes. Destinations including Geneva, Luxembourg and Istanbul added over 100,000 passengers.

More passengers are flying out from Gatwick Airport Credit: ITV Meridian

The reported loss of traffic to North America, down 10.5%, was nearly all due to US Airways ceasing services from London Gatwick earlier in the year. However, next summer’s launch of three new Norwegian services to the US will help support growth going forward.

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