Firefighter Shergold said: “The driver didn’t know her location but believed she was on the B3349. Through a series of questions together, and with two control operator colleagues listening to the call and using a map tool on our system, we were able to establish that she was on an unnamed road."
The driver turned off a main road and followed a route into a country lane which had flooded during recent heavy rainfall. The driver was unable to see the edge of the road due to the high level of water and the car drifted across into a ditch. She called the emergency services to call for help.