Tim Shoveller, Managing Director of SWT has written to all passengers to explain what the rail operator is doing to keep services running.
Hundreds of thousands of rail passengers using South West Trains face massive disruption over the Christmas and New Year holidays.
An army of workers will move in to work on Reading's rails - 6, 000 hotel rooms have been booked over the week to accommodate them.
Replacement bus service running on South West Trains between Alton and Farnham due to electrical supply problems.
Network Rail and South West Trains are promising more trains, improved stations and more seats for rail passengers travelling through Hampshire, Surrey and Berkshire. The alliance between the two firms will invest £1.2 billion in a five-year scheme that starts tomorrow.
The money will be spent on the rail network connecting Waterloo to Surrey, Hampshire, Berkshire and beyond between now and 2019. The investment is part of a wider programme to deliver an extra 115,000 seats a day into the capital by 2019 - an increase in capacity of 20 per cent.
"The growth we are managing now is phenomenal - more than 95m passengers at Waterloo with us every year -there is a clear need to improve the railway in the area.
"Improving Waterloo is a key part of our strategic plan and it will benefit passengers across our network, not just in London. In the next five years we are delivering longer trains between Reading, Ascot and Waterloo, 10-car trains throughout our suburban network.To do this, we need to upgrade the power supply and extend a number of platforms to cope with the extra demand. We also will run additional capacity on some of our main line routes.
– Tim Shoveller, Managing director, Network Rail/ South West Trains Alliance,
"We are also working on plans to improve the resilience of the railway to extreme weather and renewing our focus on safety. While we are the safest railway of our size in Europe, we are not complacent - particularly when it comes to level crossings and the safety of our workforce.
"The next five years will make a huge difference to everyone who travels by train and we are committed to delivering a better, safer, more reliable railway for them."
Service is suspended on South West Trains between Staines and Windsor and Eton Riverside due to flooding. Tickets are being accepted on First Great Western and London Underground services.
Direct buses are running between Staines and Windsor and Eton Riverside. Buses are unable to call at Wraysbury, Sunnymeads or Datchet because of roads being flooded. Problems expected to be ongoing until at least Thursday.
Service suspended on South West Trains between Staines and Windsor and Eton Riverside due to flooding. Tickets being accepted on First Great Western and London Underground services.
Direct replacement buses are now running but won't call at any stations en route (Wraysbury, Sunnymeads or Datchet). There is currently no estimate for when normal service will be able to resume.
Disruption via Eastleigh on South West Trains between Portsmouth Harbour and London Waterloo due to landslide at Botley. Trains between Portsmouth and Waterloo via Eastleigh won't call at Botley or Hedge End but will call at Southampton Airport Parkway.
Most services from Portsmouth to London are diverted and won't call at Woking or Clapham Junction in order to ease delays.
Service suspended on South West Trains between Fareham and Eastleigh due to landslide at Botley. The lines may be closed until the end of February as there is significant repair work needed.
Buses will run between Fareham and Southampton Airport Parkway to connect with trains which are being diverted to stop at the airport.
Service suspended on South West Trains between Staines and Windsor and Eton Riverside due to flooding. Tickets being accepted on First Great Western services. No replacement buses are available and there is currently no estimate for when normal service will be able to resume.
South West Trains have updated their plans for rail services on Thursday. They plan to run normal services to operate on routes, run test trains to overnight to ensure the tracks are clear and to provide information on all services for early commuters.
Following the strong winds and torrential rain South West Trains expects to run a normal service throughout the day on Thursday. Forecasters are predicting heavy rain overnight but the winds have dropped.
Full service information can be found on South West Train's website here. A spokesperson for the South West Trains-Network Rail Alliance said:
– South West Trains spokesperson
“Over the last 24 hours we have had additional staff working across the network to ensure that tracks were cleared as quickly as possible with minimum disruption to planned services. We're sorry for any inconvenience caused by the weather and thank passengers for their patience.