Rail fares on South West Trains are to go up by an average of 1.5% in 2017. The operator says that the rise is below the July inflation rate of 1.9% that the Government uses to set regulated rail fares - and claims that passengers will see their fares going down in real terms.
South West Trains said it is using the money generated by the business not only to run the service day to day, but also to carry out works as part of the biggest investment in our railways since the Victorian era.
The firm highlighted its £50million investment in improvements including:
- The introduction of 100 new Customer Ambassadors to provide a more personalised service at stations
- The roll out of 91 interactive Video Ticket Machines linked to a new dedicated 24/7 customer contact centre
- 1,400 extra car parking spaces at stations
- 1,400 more cycle spaces at stations.
"We have worked hard to offer the best value travel for our customers. The changes in January will mean fares for South West Trains customers will on average reduce in real terms.
“As well as helping to fund the biggest national investment in the railways since Victorian times through increased payments to Government, the money from fares is also helping to drive many real improvements for customers across our network. This includes new trains and major work to improve journeys to and from London Waterloo.”
There is a reduced service on South West Trains at Woking because of flooding. The flooding has damaged a large amount of the railway infrastructure at Woking, meaning that fewer trains than usual may be able to run.
Delays on South West Trains between Ascot and Guildford due to lightning damage to the signalling system. Tickets being accepted on Great Western Railway services. This is expected to continue until the end of the day.
There are delays of up to 20 minutes on South West Trains between Havant and Guildford due to an earlier signalling problem.
Engineers have worked through the night to identify the issues, however some of morning services are being affected in the Haslemere area this morning. Trains may be diverted via Eastleigh.
Revised service on South West Trains between London Waterloo and Salisbury due to flooding and signalling problem. London Waterloo to/from Salisbury and Exeter will terminate and start at Basingstoke. Passengers will need to use an alternative train between Basingstoke and London Waterloo.
Following the fire at Vauxhall earlier today, 4 of 8 South West Train lines are still closed and a limited service will be running this evening.
Vauxhall station is partially closed to allow engineers to work on repairing the damage.
People are being advised to check before you travel and we're being asked to use alternative transport where available.
Tickets valid for travel today will now also be valid for travel tomorrow (06 May 2016), off peak ticket restrictions are lifted today and you will be able to travel on the first available train service.
The video below shows the chaos at Woking Station this evening as commuters continue to try and get home.
Rail services have been suspended on South West Trains between London Waterloo and Shepperton, and between London Waterloo and Windsor and Eton Riverside due to a lineside fire discovered earlier this morning at Vauxhall. This is expected to continue until later this morning.
A limited commuter service is in operation to and from London Waterloo, however passengers are advised not to travel into Waterloo unless it is absolutely necessary.
Rail services have been suspended on South West Trains between London Waterloo and Twickenham, between London Waterloo and Ascot and between London Waterloo and Hounslow due to a lineside fire discovered earlier this morning at Vauxhall.
This is expected to continue until later this morning. A limited commuter service is in operation to and from London Waterloo, however passengers are advised not to travel into Waterloo unless it is absolutely necessary.
Tens of thousands of rail passengers are facing disruptions this bank holiday weekend. Engineering works are taking place on key lines - with no service on the Gatwick Express. The Brighton mainline, South West Trains and Great Western services will also be affected. Our Transport Correspondent Mike Pearse reports.
The interviewees are Chris Denham from Network Rail; and Paul Clark, an engineer who has been chosen to appear on the project's awareness posters at stations.
Commuters are facing further delays- after a landslip on the railway line between Farnham and Alton. The track has been shut since the embankment became unstable. Rock and soil fell away from the track at Wrecclesham. It's believed it was caused by heavy rain earlier this month. Engineers are now working to make the area safe as Sally Simmonds reports.