Live updates

Company fined £100,000 for sending out millions of 'spam' texts

The company sent out more than three million text messages Credit: ITV

A Hampshire company has been fined £100,000 by the Information Commissioner’s Office (ICO) for sending millions of spam texts about mobile phone upgrades.

The ICO’s investigation, informed by more than 1,000 complaints from the public, found Onecom Limited broke the law which sets out strict rules about the consent people must give to receive marketing text messages.

Between 26 October 2015 and 2 June 2016, 1,050 complaints were made to the '7726 spam text reporting service', or directly to the ICO, about the text messages.

Onecom could not provide evidence to the ICO explaining the source of the data used to send the 1,050 text messages. The firm could also not provide evidence that it had consent to send the text messages. Onecom confirmed it had sent 3.3m text messages between 1 October 2015 and 31 March 2016.

Spam texts are a real nuisance to millions of people across the country and this firm’s failure to follow the rules drove over 1,000 people to complain.

I would urge anyone bothered by a spam text to report it, either via the ICO’s website or by forwarding the text to 7726. Your reports will help us crack down on those who fail to treat people’s information with the respect it deserves.

– Steve Eckersley, ICO Head of Enforcement

Onecom operates in a highly regulated sector and is utterly committed to upholding the highest standards in all our communications with our clients and the public. Consequently we consider this incident to have been most serious and have undertaken an internal review which has resulted in our further tightening our systems and controls to ensure that there is no repetition. We are pleased to note that no subsequent complaints have been received and that the Information Commissioner has acknowledged our remedial measures.

– Darren Ridge, CEO of Onecom