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Thames Water promise £100 goodwill payment after water "undrinkable"

Tap water in the area is now safe to drink Credit: PA

Thames Water have said that customers in Berkshire affected by poor water quality, will receive a £100 goodwill cheque.

Around 1500 homes are thought to have been affected in the Streatley, Ashampstead, Upper Basildon areas and a small part of Pangbourne.

Engineers are now confident that the water is safe to drink again

They spent yesterday visiting properties in the area collecting water samples and worked into the early hours of Sunday morning sending them for quality testing.

Affected customers will be receiving letters today confirming that they can now drink the water.

Drinking water now safe in Berkshire

Your drinking water has been given the all clear. That’s the message to Thames Water customers in the RG8 area this morning.

Engineers spent yesterday visiting properties in the area collecting water samples and worked into the early hours of Sunday morning sending them for quality testing.

They are now confident that the water is safe to drink once again.

Affected customers will be receiving letters today confirming that they can now drink the water. It should be noted however that Thames Water engineers will be continuing routine work in the area throughout today.

Odour from a newly repaired water pipe caused an unusual smell in the tap water on Thursday evening, meaning customers were strongly advised to avoid drinking it – although experts agreed there was “minimal public health risk”.

After a day and night of sampling, we’re very pleased to say that the drinking water in the RG8 area has passed all our quality tests and is now safe for customers to drink again. We’re very sorry for the continued inconvenience this problem caused, but we take matters of water quality and public health very seriously and thank customers for their patience.”

– Simon Earl, Thames Water’s head of water production

Thames Water carry out tests on tap water

Tests have been carried out on the water supply for fifteen hundred homes in Oxfordshire and Berkshire by Thames Water.

Residents have been having to use bottled water to drink since a smell from a newly repaired pipe affected tap water. It's hoped the notice NOT to drink supplies will be lifted as soon as the tests are complete.

ITV Meridian spoke to Rob Hales from Thames Water.

Water still undrinkable in parts of Berkshire

Water sampling at customers’ homes is underway as Thames Water attempts to restore drinking water supplies to customers in parts of the RG8 area.

Odour from a newly repaired water pipe caused an unusual smell in the tap water on Thursday evening,

Affected customers are strongly advised to avoid drinking it while sampling takes place – although experts agreed yesterday there is “minimal public health risk”.

Engineers worked through the night to flush through the system and this was completed in the early hours of sat morning.

The laboratory has been testing samples overnight and will continue doing so today. We are hopeful that we should be able to give customers the all clear later this afternoon once today’s testing is complete. We’re very sorry for this inconvenience, but we take matters of water quality and public health very seriously and thank customers for their patience.”

– Simon Earl, Thames Water’s head of water production

Tap water in the affected areas can still be used for washing and bathing, but not for cleaning teeth, making ice or for letting pets drink.

Initial findings show the issue was due to extremely low concentrations of a compound called styrene in the water.

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