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Why is Southern Water worst performing company for customer complaints?

Southern Water has been named as the worst performing company for customer complaints for the third successive year.

The Consumer Council for Water says the company - which covers parts of Kent and Sussex for water supply and treatment - received more than twice the industry average of complaints, even though they are down by 13 per cent.

Across the country as a whole, complaints were down from 123,000 to fewer than 107,000 - but more than half of all complaints are about bills.

Sangeeta spoke to Tony Redmond from the Consumer Council.

  1. Sarah Saunders @SSaundersITV

Making the water supply 'future proof' in the South East

This winter parts of the region suffered devastating floods - but the last few years have also seen hosepipe bans and the driest summer on record. Water companies, you'll remember, said the region was facing a 'water crisis'.

Well today South East Water has announced its plans to 'future-proof' our water supply for the next 25 years - making sure that our water keeps flowing. Sarah Saunders spoke to Lee Dance from South East Water.


South East Water apologise after burst water mains

South East Water is thanking their customers for their patience as tap water supplies return to households in Sussex.

Homes in Bodiam, Ticehurst, Hurst Green, Robertsbridge and Mountfield were among the 3000 properties in East Sussex that were affected by the burst water mains on Wednesday.

We are really sorry to everyone who has been without water and would like to reassure our customers that their tap water should now be flowing again.

All of our customers in the areas affected have been brilliant and deserve a big thank you from us. Our technicians manning bottled water distribution points and customer service staff on the phones tell me that people have been very understanding and polite.

It is hard to know exactly why these burst pipes occurred but now water supplies have returned we will be investigating the incident thoroughly."

– Simon Robertson, Head of Distribution,


Thousands affected by water main burst

Thousands of homes may be without water this morning after a burst main affected the supply in Reading.

The pipe was damaged on the A33 close to the Fobney water treatment works.

Thames Water has so far had 200 calls from residents who have no water supply.

A spokesman said work was underway to reconnect homes.

He added that bottled water may be distributed if things do not improve soon.

Water switched back on

Thames Water engineers work on the burst pipe Credit: ITV Meridian

Thames Water engineers have been able to return water supplies to more than four and a half thousand homes in Oxfordshire.

A burst water pipe caused disruption to supplies around Carterton this morning.

A spokesperson said they have been able to divert water through other parts of the network.

New water mains in the pipeline for Walderslade

South East Water will start work to lay a five hundred metre pipeline in Walderslade in Chatham on Monday.

Construction will be taking place in the playing field between Fostington Way and Catkin Close and in Robin Hood Lane.

“This project is an important part of our continued investment in the water infrastructure across our region. The new pipe will ensure a top quality water supply, including better water pressure and less chance of bursts for the community.

– Graham Webb, South East Water Delivery Manager

The project is part of the Company’s five year programme of investment and should be finished by the end of September.

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