How many times have you phoned your bank, insurance broker, holiday company or in fact, any call centre, and been faced with option after option before you actually speak to a human being?
One man from Kent became so fed up with "press 1 for this", and "press 2 for that", that he compiled a list of thousands of options from thousands of companies - and put them all up on a website to save us all time. David Johns went to meet him.
The historic dockyard at Chatham in Kent has been awarded for consistently getting good reviews on a travel comparison website.
It has been given a Certificate of Excellence by Trip Advisor for being praised by visitors on the site.