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Phone rage! Kent man fights back against call centres

by David Johns (@davidjohns_itv)

How many times have you phoned your bank, insurance broker, holiday company or in fact, any call centre, and been faced with option after option before you actually speak to a human being?

One man from Kent became so fed up with "press 1 for this", and "press 2 for that", that he compiled a list of thousands of options from thousands of companies - and put them all up on a website to save us all time. David Johns went to meet him.

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