Video. The Archbishop of Canterbury Justin Welby has not only criticised Wonga for its interest rates - but says he wants to 'compete them out of existence' by supporting credit unions. Martin Dowse reports.
A firm that offers online loans is facing some difficult questions for taking from people's bank accounts without their permission.
The company Wonga dot com has not done anything wrong itself, but it has been caught up in internet fraud involving large amounts of money - carried out by identity thieves who steal people's details and use the information to apply for loans.
Wonga dot com said it is committed to cracking down on cyber-crime, but the question is, should it be doing more. Andrew Pate's report is followed by advice to help people protect their identities.
The interviewees are: Leigh Newman, an internet fraud victim; Terri Newman, Leigh's mother; and Simon Oliver, an internet fraud victim.
If you have been affected by identity theft click here for advice from the charity Crimestoppers.
The online company, Wonga.com, has come under fire after taking money from a woman who 's never had a loan with them. Leigh Newman from Portsmouth discovered £600 had disappeared from her account. She was a victim of online fraud and feels more should be done to protect people.
Wonga said: "We are processing a refund for Leigh Newman. We regret every case of fraud that gets through and are committed to cracking down on cyber-crime.
"The unique speed of our lending decisions does not undermine their accuracy and our advanced systems catch the majority of criminal attempts. Unfortunately no solution is 100% fool proof but we are never complacent."
For advice on identity fraud, click here.