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Faster service promised for commuters

A high-speed Javelin train travelled along the East Sussex coast for the first time today - in what's being billed as a 'transformational' moment for transport and regeneration.

The arrival of the train was a PR stunt. But the Government - and Network Rail - say it underlines an 'absolute commitment' to extending HS1 from Ashford in Kent to Hastings, Eastbourne and Bexhill. Derek Johnson reports.

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Southeastern 'disappointed' with passenger survey result

Southeastern have said they are 'disappointed' with the results of a passenger survey which showed customer satisfaction was at 74 per cent.

The score was the lowest of all rail operators in the country.

The National Rail Passenger Survey asked 27,000 people about their rail journeys.

Passengers highlighted punctuality, availability of seating on trains, and the way that the company deals with delays as reasons for giving a low score.

"These disappointing scores show just how important a reliable and punctual service is to passengers.

"We’re committed to improving performance through a robust new timetable, which has seen punctuality improve over the last two to three weeks; and a programme of investment in our trains.

“We recognise that we have a lot more work to do to ensure that our passengers are more satisfied with the service that we provide. “Over the next three years we're investing more than £70 million in the things that our passengers tell us are important to them.

"Passengers will start to see the results of this investment over the next couple of months and we hope that this will be reflected in the results of the next passenger survey, which is already under way."

– David Statham, Southeastern
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