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'Measures put in place' following Gatwick baggage crisis

Holidaymakers flying from Gatwick this weekend are being urged to pack essential items in their hand luggage after another warning of possible delays.

The baggage handling firm, Swissport, have recruited extra staff to help deal with any problems.

Last weekend hundreds of passengers were left waiting hours for their luggage because of staff shortages.

We speak to Willie Walsh from the International Airlines Group.

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National

Swissport deny zero-hours contracts caused problems

Baggage handling company Swissport has denied claims zero-hours contracts were to blame for the disruption at Gatwick Airport last weekend.

Staff shortages at the company forced hundreds of passengers to go home without their luggage and left others waiting for up to five hours to reclaim their bags at the airport on July 27.

@sophiewood64
The scene at Gatwick Airport last weekend. Credit: @sophiewood64

The firm told ITV News' Chris Choi the "suggestion that issues may have been caused by zero hour contracts is untrue".

Despite warnings that passengers could face yet more problems this weekend, Swissport said all services this morning were meeting targets.

"Baggage services to client airlines to 7am this morning was good and within its targets. There were no appreciable delays," the company said.

Read: Walsh 'to look at options' if Swissport Gatwick issues remain

National

Passengers told to pack essential items in hand luggage

Passengers have been told to pack essential items in their hand luggage to prepare for the possibility of more baggage chaos at Gatwick.

PA Wire
Hundreds of passengers were affected by the disruption last weekend. Credit: PA Wire

A spokeswoman for travel organisation Abta said today: "We hope people can pass through Gatwick smoothly this weekend. But if people are concerned it would be a good idea for them to put essential items in their carry-on bags.

"Both Gatwick and Swissport are putting on extra people and we are confident this should help address the problem."

Read: Baggage firm Swissport 'failed to meet standards'

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