Amid increasing anger at the length of queues for travellers arriving at border control, airport operator BAA has tried to defuse tensions with a leaflet apologising for the problems.
It said people arriving in the country "deserved a warmer welcome" and explained how to complain to the Home Office.
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Simon's Blog - Interestingly Shaped Clouds
Thursday night's weather for the east of the region
Thursday night's weather for the west of the region