Amid increasing anger at the length of queues for travellers arriving at border control, airport operator BAA has tried to defuse tensions with a leaflet apologising for the problems.
It said people arriving in the country "deserved a warmer welcome" and explained how to complain to the Home Office.
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Tuesday morning's weather for the west of the region
Tuesday morning's weather for the east of the region
The family of a Sussex teenager who died after just one punch during a night out has reached a milestone in their lifesaving campaign.