Amid increasing anger at the length of queues for travellers arriving at border control, airport operator BAA has tried to defuse tensions with a leaflet apologising for the problems.
It said people arriving in the country "deserved a warmer welcome" and explained how to complain to the Home Office.
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The latest weather for the east with Philippa
The latest weather for the west with Philippa
Met Office issues storm warnings overnight as 80mph winds are expected across the south and east. Storm Imogen is due at around 3am