Amid increasing anger at the length of queues for travellers arriving at border control, airport operator BAA has tried to defuse tensions with a leaflet apologising for the problems.
It said people arriving in the country "deserved a warmer welcome" and explained how to complain to the Home Office.
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Friday's weather for the west of the Meridian region presented by Manali Lukha.
Friday's weather for the east of the Meridian region presented by Manali Lukha.
The wife of a missing man from Poole is appealing for the public’s help to find him almost two weeks after he disappeared.