Amid increasing anger at the length of queues for travellers arriving at border control, airport operator BAA has tried to defuse tensions with a leaflet apologising for the problems.
It said people arriving in the country "deserved a warmer welcome" and explained how to complain to the Home Office.
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Friday afternoon's forecast for the west of the region
Friday afternoon's forecast for the east of the region
Charlotte Jackson beat leukaemia when she was 4. Now 9 she's cut off her hair and is donating it for other children having chemotherapy.