A victim of domestic violence who was seriously sexually assaulted was "gravely let down" after a 999 call handler from Hampshire Constabulary told her she didn't need the police. The woman called 999 in February and was transferred to a Hampshire Police control room.
Her call was abandoned, but the telephone operator said that a struggle and a man arguing could be heard. Around 15 minutes later, a control room supervisor called the woman back and told her "you don't need the police", and asked a series of 'closed' questions.
The IPCC found that intelligence checks on the woman's name, address and telephone number were not carried out - despite entries on the call log to say that they had been. If these checks had been done, they would have revealed that the woman was suffering domestic violence.
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The M20 London bound carriageway has now been reopened to traffic but Operation Stack is expected to remain in place into the weekend.
Friday morning's forecast for the east of the region
Friday morning's forecast for the west of the region