A victim of domestic violence who was seriously sexually assaulted was "gravely let down" after a 999 call handler from Hampshire Constabulary told her she didn't need the police. The woman called 999 in February and was transferred to a Hampshire Police control room.
Her call was abandoned, but the telephone operator said that a struggle and a man arguing could be heard. Around 15 minutes later, a control room supervisor called the woman back and told her "you don't need the police", and asked a series of 'closed' questions.
The IPCC found that intelligence checks on the woman's name, address and telephone number were not carried out - despite entries on the call log to say that they had been. If these checks had been done, they would have revealed that the woman was suffering domestic violence.
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