Responding to the publication of Heathrow Airport’s future investment plans and charges for the period 2014 to 2019, Virgin Atlantic Chief Operating Officer Steve Griffiths said:
Virgin Atlantic is totally committed to improving the passenger experience at Heathrow. However, we believe this can be done without a repeat of the incredibly steep price rises we have seen in airport charges in the last few years. Prices at Heathrow are triple the level they were ten years ago. Clearly this is a concern for all passengers travelling through Heathrow, and all airlines operating there.