BTP hopes that rail passengers will be more likely to report incidents such as anti-social behaviour, if they can do so via text message.
Deputy Chief Constable, Paul Crowther said: Text messaging is a quick and everyday way to communicate and we know passengers want to be able contact us this way.
“By encouraging passengers to also report incidents via text, we hope we'll get a more complete picture of the sort of low-level but all too common incidents that affect people’s journeys across the network.
“However, text messages should never be sent in an emergency situation as there are no guarantees that they send correctly or are received promptly.”
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