Staff at the West Sussex County Council's contact centre have called off two strikes this month after accepting a pay deal.
Unison members had already walked out over a week ago in a long-standing pay dispute with operators Serco. But following its latest meeting with the company an agreement has been made.
Both parties have agreed not to comment further on the pay deal. The centre in Bognor Regis handles inquiries from the public.
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An inquest has heard that a teenager from Oxford drowned after being carried out of his depth in the River Thames.
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