First Great Western is to cut the number of announcements on its trains. By the end of this month it will have re-trained 1,000 staff to keep them relevant and brief.
Passengers have long said many are annoying, pointless and repetitive.
Even Transport Minister Norman Baker has urged train operators to curb "excessive" announcements.
In this report we talk to David Crone of First Great Western and George Bentley a Train Manager who makes announcements on the line to Paddington, and hear from Passengers.
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