How many times have you phoned your bank, insurance broker, holiday company or in fact, any call centre, and been faced with option after option before you actually speak to a human being?
One man from Kent became so fed up with "press 1 for this", and "press 2 for that", that he compiled a list of thousands of options from thousands of companies - and put them all up on a website to save us all time. David Johns went to meet him.
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Thursday evening's weather for the east of the region
Thursday evening's weather for the west of the region
One of Clandon Park's most historically important rooms has survived the fire that gutted the rest of the 18th century mansion.