How many times have you phoned your bank, insurance broker, holiday company or in fact, any call centre, and been faced with option after option before you actually speak to a human being?
One man from Kent became so fed up with "press 1 for this", and "press 2 for that", that he compiled a list of thousands of options from thousands of companies - and put them all up on a website to save us all time. David Johns went to meet him.
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The Bishop of Salisbury has called the attack on Segei Skripal and his daughter Yulia "a violation of our community."
Thursday night's weather for the west of the region
Thursday night's weather for the east of the region