How many times have you phoned your bank, insurance broker, holiday company or in fact, any call centre, and been faced with option after option before you actually speak to a human being?
One man from Kent became so fed up with "press 1 for this", and "press 2 for that", that he compiled a list of thousands of options from thousands of companies - and put them all up on a website to save us all time. David Johns went to meet him.
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So-called legal highs are set to be banned en masse. But what are they, and why is this drastic move necessary?
The new Psychoactive Substances Bill creates a blanket ban on the sale of legal highs, with up to 7 years in jail for selling them.
Friday morning's weather for the east of the region