How many times have you phoned your bank, insurance broker, holiday company or in fact, any call centre, and been faced with option after option before you actually speak to a human being?
One man from Kent became so fed up with "press 1 for this", and "press 2 for that", that he compiled a list of thousands of options from thousands of companies - and put them all up on a website to save us all time. David Johns went to meet him.
More top news
We could be facing higher food prices this winter because of the wet weather. Farmers warn of wheat shortage because the grain is too wet.
Wednesday night's weather for the east of the region
Wednesday night's weather for the west of the region