Heathrow bosses today promised to learn the lessons of the disastrous Terminal 5 opening when flights begin from the new £2.5 billion Terminal 2 next year.
The T5 opening in March 2008 proved a disaster, with thousands of bags going astray and long queues for passengers.
Heathrow chiefs said today they had worked hard to learn lessons from the T5 debacle but warned there would still be "challenges" in getting T2 up and running.
We cannot promise that everything will be perfect on day one but we have a lot more experience now having opened T5. But I would not underestimate the challenge we face.
More top news
One year after the general election, this is Jeremy Corbyn's first big electoral test. Phil Hornby reports.
The widow of Donald Lock, who was stabbed to death on the A34, walked out of court while defendant Matthew Daley recounted the attack
Thursday Evening's Pollen Count