We have begun rolling out a new recycling and waste collection service over the last week for residents in the Canterbury area. Our staff have undergone comprehensive training to understand the changes to the new service and consequently to the way in which they collect waste from households. Unfortunately earlier this week, three collection staff were seen mixing already separated recycling.
We are investigating this incident with the individuals involved and will be taking the appropriate action which may include disciplinary measures. Serco prides itself on delivering the highest customer service. We would like to apologise and reassure residents that this is was an isolated incident and we are working to ensure it does not happen again. We have agreed with the operators of the Materials Recycling Facility that additional steps will be taken to ensure that that all of these materials are recycled.”