We have begun rolling out a new recycling and waste collection service over the last week for residents in the Canterbury area. Our staff have undergone comprehensive training to understand the changes to the new service and consequently to the way in which they collect waste from households. Unfortunately earlier this week, three collection staff were seen mixing already separated recycling.
We are investigating this incident with the individuals involved and will be taking the appropriate action which may include disciplinary measures. Serco prides itself on delivering the highest customer service. We would like to apologise and reassure residents that this is was an isolated incident and we are working to ensure it does not happen again. We have agreed with the operators of the Materials Recycling Facility that additional steps will be taken to ensure that that all of these materials are recycled.”
More top news
Fine this evening, then dry overnight with mist likely in places. Sunny spells tomorrow morning with hazy sunshine in the afternoon
A fine and sunny evening, then dry and clear overnight. A sunny start to Monday with hazy sunshine into the afternoon and feeling fresher
The grass pollen risk will rise to very high during warm, sunny weather. Weed pollen will also be airborne