Millions of pounds in compensation - for delayed trains - hasn't been paid - because passengers don't know they can claim it. The money from rail firms is there for commuters hit by delays or cancellations.
But a recent report by the Government's Rail Regulator found that...
75% of people aren't aware they're entitled to compensation.
74% say train companies do little or nothing to let them know they can claim.
That means £90 million is left unclaimed every year.
A number of lines are still suffering disruption after recent storms including the Battle to Wadhurst lines in Sussex - and the Ashford to Canterbury line which is currently under water at Shalmsford Street. Our Transport Correspondent Mike Pearse reports.