Millions of pounds in compensation - for delayed trains - hasn't been paid - because passengers don't know they can claim it. The money from rail firms is there for commuters hit by delays or cancellations.
But a recent report by the Government's Rail Regulator found that...
75% of people aren't aware they're entitled to compensation.
74% say train companies do little or nothing to let them know they can claim.
That means £90 million is left unclaimed every year.
A number of lines are still suffering disruption after recent storms including the Battle to Wadhurst lines in Sussex - and the Ashford to Canterbury line which is currently under water at Shalmsford Street. Our Transport Correspondent Mike Pearse reports.
More top news
Tuesday night's weather for the west of the region
Tuesday night's weather for the east of the region
Simon's Blog - Up In The Air