75% of rail passengers unaware of refunds for train delays

Around 75% of rail passengers don't know that they are entitled to compensation due to rail delays , and rail operators need to do more to let them know.

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  1. Mike Pearse

Meridian East - 75% of rail passengers unaware they're entitled to compensation for delays & cancellations

Millions of pounds in compensation - for delayed trains - hasn't been paid - because passengers don't know they can claim it. The money from rail firms is there for commuters hit by delays or cancellations.

But a recent report by the Government's Rail Regulator found that...

75% of people aren't aware they're entitled to compensation.

74% say train companies do little or nothing to let them know they can claim.

That means £90 million is left unclaimed every year.

A number of lines are still suffering disruption after recent storms including the Battle to Wadhurst lines in Sussex - and the Ashford to Canterbury line which is currently under water at Shalmsford Street. Our Transport Correspondent Mike Pearse reports.

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