75% of rail passengers unaware of refunds for train delays

Around 75% of rail passengers don't know that they are entitled to compensation due to rail delays , and rail operators need to do more to let them know.

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Meridian West - 75% of passengers don't know about rail refunds for late or cancelled trains

Millions of pounds in compensation hasn't been paid out - because rail passengers - don't know they can claim it. The money from rail firms is there for passengers facing delays or cancellations but the Government's Rail Regulator, says most people have no idea.

It says that:

Three quarters of people don't even know they're entitled to compensation.

74% say train companies do little or nothing to let them know they can claim.

That means £90 million is left unclaimed every year.

Here's our Transport Correspondent Mike Pearse.

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