The region's train operators need to make it easier for passengers to claim compensation for delays or cancellations, according to the national rail watchdog.
A survey by the Office of Rail Regulation found that more than 75% of train passengers do not know they're entitled to full or partial refunds for delays and cancellations of over thirty minutes.
More than a thousand train users and passenger focus groups were consulted.
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Thursday night's weather for the east of the region
Thursday night's weather for the west of the region
Thursday afternoon's forecast for the east of the region