The region's train operators need to make it easier for passengers to claim compensation for delays or cancellations, according to the national rail watchdog.
A survey by the Office of Rail Regulation found that more than 75% of train passengers do not know they're entitled to full or partial refunds for delays and cancellations of over thirty minutes.
More than a thousand train users and passenger focus groups were consulted.
More top news
The weather in the west of the region with Kate Haskell for the next few days.
The weather in the east with Kate Haskell for the next few days.
Kate Haskell has the weather for the east of the region