The region's train operators need to make it easier for passengers to claim compensation for delays or cancellations, according to the national rail watchdog.
A survey by the Office of Rail Regulation found that more than 75% of train passengers do not know they're entitled to full or partial refunds for delays and cancellations of over thirty minutes.
More than a thousand train users and passenger focus groups were consulted.
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Holly has the lunchtime forecast for the west of the ITV Meridian region.
Holly has the lunchtime forecast for the east of the ITV Meridian region.
Holly with Tuesday morning's weather in the west