75% of rail passengers unaware of refunds for train delays

Around 75% of rail passengers don't know that they are entitled to compensation due to rail delays , and rail operators need to do more to let them know.

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Rail passengers can get compensation for late trains

The region's train operators need to make it easier for passengers to claim compensation for delays or cancellations, according to the national rail watchdog.

A survey by the Office of Rail Regulation found that more than 75% of train passengers do not know they're entitled to full or partial refunds for delays and cancellations of over thirty minutes.

More than a thousand train users and passenger focus groups were consulted.

Some rail passengers could get compensation for late or delayed trains Credit: ITV Meridian

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