The Managing Director of South West Trains has issued a video statement about the company's performance during the recent bad weather.
In the statement Tim Shoveller says a number of landslips caused by rain and flooding has meant that trains have not been as punctual.
He added that the company was doing all it can to improve on this.
More top news
Paddington station had to be evacuated due to a fire alert this morning, causing disruption for passengers
The RAF and Royal Navy were tasked with a 2,000-mile round trip to rescue a British cruise passenger bitten on the arm by a seal
Philippa has the weekend weather outlook for the east