Backlog dealing with passport applications

The Passport Office is to put more staff and resources in place to deal with a backlog of applications, Home Secretary Theresa May has said.

View all 13 updates ›

Families have to cancel holidays due to passport delays

Video. Hundreds of people across the South are playing a waiting game tonight to see if they can go on holiday, because they haven't got their passports back from the passport office.

Despite claims that there is a huge backlog, the government says there's no delay, but they have drafted in extra staff to work seven days a week to process applications.

For some families though, it's too late. Their holiday plans have had to be changed or even cancelled.

Malcolm Shaw spoke to Laura Mansfield, whose daughter Gracie still hasn't received her passport, James Brokenshire MP, Home Office Minister, ITV Meridian Journalist Rachel Hepworth and Travel Editor from the Independent, Simon Calder.

More on this story