Advertisement

Heathrow baggage chaos at Terminal 5

Thousands of British Airways passengers have been forced to fly without their bags.

Problems with the baggage system in Heathrow's Terminal 5 has caused chaos.

View all 3 updates ›

Passenger says baggage chaos has been 'very difficult'

Passenger Phil Jackson has only received one of his 5 bags after landing in Bogota. Day 6 into his 2 week holiday with a group of friends, he is still waiting for 3 pieces of luggage.

He should have left the capital of Columbia as part of his multi-stop trip but instead, is having to wait around to find out what will happen with his luggage. Some of his friends have moved on to avoid losing out on their pre-booked flights and trips.

It was only a couple of days ago too that he discovered that it was not the airline's fault his luggage had gone missing but was in fact due to massive problems at the baggage systems at Heathrow's Terminal 5.

More top news