Mr Sargent, 23, who landed on a Thomson Airways flight at 1.25am on Sunday, told the Daily Telegraph: "I was left stranded in baggage reclaim. I was not asking for special treatment, just to be able to freely move around the terminal and use the toilet."
Another traveller had still not got his suitcase by the middle of this week having flown to Paphos in Cyprus last weekend
Bags on 95% of scheduled flights into Gatwick are delivered to passengers in the reclaim halls within 55 minutes. We want all bags on all flights to be delivered within this timeframe and so are working closely with the small number of airlines which employ Swissport to help improve the baggage delivery service.
Gatwick will continue to carefully monitor Swissport's performance and offer assistance to them as required over the remainder of the summer to minimise the impact on passengers and safeguard our expected level service."
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