Rail fares on South West Trains are to go up by an average of 1.5% in 2017. The operator says that the rise is below the July inflation rate of 1.9% that the Government uses to set regulated rail fares - and claims that passengers will see their fares going down in real terms.
South West Trains said it is using the money generated by the business not only to run the service day to day, but also to carry out works as part of the biggest investment in our railways since the Victorian era.
The firm highlighted its £50million investment in improvements including:
- The introduction of 100 new Customer Ambassadors to provide a more personalised service at stations
- The roll out of 91 interactive Video Ticket Machines linked to a new dedicated 24/7 customer contact centre
- 1,400 extra car parking spaces at stations
- 1,400 more cycle spaces at stations.
"We have worked hard to offer the best value travel for our customers. The changes in January will mean fares for South West Trains customers will on average reduce in real terms.
“As well as helping to fund the biggest national investment in the railways since Victorian times through increased payments to Government, the money from fares is also helping to drive many real improvements for customers across our network. This includes new trains and major work to improve journeys to and from London Waterloo.”
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