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Patient endures hospital ordeal on a trolley

"She was left like a piece of old luggage in a corridor". That's what one viewer told us when she contacted us, about her elderly mother's experience in hospital in Kent.

What happened to Teresa Saunders is not unusual. But despite the fact it is no longer rare, it is still no less shocking. And Teresa's daughter told us she fears that such events will become more and more common, in a part of the country where patient numbers grow and grow, and hospitals can't keep pace with demand. Abigail Bracken has been to speak to her.