A pensioner who broke her neck after a fall at home was left lying on the floor and in pain for six hours while she waited for an ambulance.
Shirley Raycraft, who's still in hospital, is from Worthing. Because her injury was rated as a category C paramedics should have been with her within 30 minutes - instead they took twelve times longer to arrive.
South East Coast Ambulance Service, which is already in special measures, has apologised.
Andy Dickenson reports and speaks to Alan Raycraft, Baroness Angela Smith and Nigel Sweet, paramedic and UNISON steward.