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Which?: Four in 10 'worried about cost of winter fuel'

A large minority of energy customers are becoming increasingly concerned about the cost of their energy bills as winter looms, with 41% saying they worry about how to heat their home later in the year.

According to a poll from Which? of the 2,106 adults they quizzed:

  • A dwindling number of energy consumers trust their supplier to charge them a fair price, with only 18% saying they trust their supplier.
  • One quarter (26%) said they did not know whether they could afford to heat their home this winter.
  • Only 24% believed that competition between energy companies currently drove down prices for consumers.

One in five customers 'trust' energy companies

Which? launched their fair energy deal after the poll was published. Credit: PA

Only one in five customers trust their energy supplier to charge them a fair price, a consumer watchdog has found.

The Which? poll showed a "shocking" lack of trust in companies like nPower and EDF, as only 18% of consumers trusted their supplier to charge them a fair price for the power they used.

More than half (54%) said they found it difficult to compare costs between companies.

However, one quarter (26%) rated their supplier for charging them a fair price.

Which? called for simpler tariffs alongside a "credible, independent benchmark" or a "price to beat" set by regulator Ofgem in order to restore consumer trust in energy companies.


Watchdog launches campaign for 'fair' energy prices

New Which? research has revealed a shocking lack of trust in energy companies as they launch a new campaign calling for fair energy prices.

Latest research reveals just one in five people trust energy suppliers Credit: PA

The consumer watchdog has launched a campaign calling for "fair " energy prices after the poll found just one in five people trusted suppliers' charging prices.

Which? has called for simpler tariffs alongside a "credible, independent benchmark" or a "price to beat" set by regulator Ofgem against which consumers could compare costs.

  1. ITV Report

Bargain Britain

Salmond hits out at 'Treasury leak' over flight of banks

Scotland's First Minister Alex Salmond has accused the UK Government of "scaremongering" over the possible flight of businesses to England in the event of a Yes vote.

He told BBC Radio Scotland that a source "within the Treasury" had leaked information about RBS and other banks making contingency plans to move operations south.

He said the official announcements later issued by the banks "makes clear there's no impact on operations or jobs".

He also told reporters there would be an "inevitable investigation" into the leaking of "market sensitive information".

Lloyds to move HQ out of Scotland if yes vote

Lloyds Banking Group has confirmed it would move its headquarters out of Scotland in the event of a Yes vote in the referendum.

Currently their headquarters are in Edinburgh but the bank has confirmed it would move them south to London.


Ferrari chairman set for £21.5 million payout

Ferrari chairman Luca Cordero di Montezemolo will leave in October. Credit: PA Wire

Ferrari chairman Luca Cordero di Montezemolo will receive a staggering payoff of nearly £27 million euros (£21.5 million) after he leaves the sports car manufacturer.

Montezemolo clashed with Marchionne over strategy and the F1 team's poor results Credit: PA Wire

Montezemolo will be replaced by Fiat boss Sergio Marchionne after the pair clashed over strategy and the Ferrari F1 team's poor results.

Smart meter rollout will cost each household £215

A public spending watchdog said the smart meter rollout across Britain will cost every home £215 over the next 15 years but will only save consumers 3% annually on the average energy bill by 2030.

A generic view of a gas ring. Credit: PA Archive

Consumers would save an average of 2% on the average bill of £1,328 until 2020, rising to £43 a year or 3% by 2030, the Government estimated.

The Commons public accounts select committee said the department for energy estimated the cost of the rollout would be £10.6 billion and households would contribute this through their energy bills.

The savings made by consumers were conditional on customers becoming more "savvy" and cutting their energy use, the committee warned.

It also said some aspects of the programme could be out of date by the time the meters are rolled out, saying consumers could receive the information on their smart phones but still have to pay for the "redundant" in-home displays.

The mass roll-out will start late next year and suppliers are obliged to take all reasonable steps to have them in households by the end of 2020.

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