The managing director of RBS Direct Bank has told ITV News that he cannot give a firm timescale on when people hit by a technical glitch will be able to access their money.
Hundreds of thousands of NatWest and RBS customers were affected after an IT failure delayed payments reaching banks, but Stuart Haire could say only that the bank hoped to resolve the issue "within days."
ITV News consumer editor Chris Choi reports:
A NatWest customer has told how a major technical glitch which delayed hundreds of thousands of payments to customers has left him struggling to pay his rent and council tax.
James Hunt was among 600,000 customers affected by the 'missing' payments, which also hit Royal Bank of Scotland, Ulster Bank and Coutts accounts.
While the bank says the problem has now been fixed, customers may have to wait until Saturday to get their money.
Mr Hunt told ITV News he had not received any answers from the bank at all as yet.
Hundreds of thousands of people may have to wait until Saturday for 'missing' payments to appear in their bank accounts, the company has said.
A technical glitch in the Royal Bank of Scotland's "overnight processes" meant around 600,000 transactions into NatWest, RBS, Ulster Bank and Coutts accounts were delayed.
Complaints have flooded social media from people worried about paying bills due or going into their overdraft.
RBS spokesman James Abbott said the firm was working "flat out" to ensure the money appeared within four days, and promised nobody would be left "out of pocket".
We are aware of an issue which has resulted in a delay to payments and direct debits being applied to some customer accounts.
We have fixed the underlying issue, we apologise for the inconvenience caused and we are working flat out to get these payments updated for our customers no later than Saturday.
To any customers concerned about the implications of this issue we advise them to come into a branch or get in touch with our call centres where our staff will be ready to help.
Here's what you need to know about the missing payments affecting RBS customers - and what to do if you are among those hit.Read the full story ›
Average earnings increased by 2.7% in the year to April, 0.4% up on the previous month, the Office for National Statistics has said today.
It was the biggest rise since August 2011, and up from a revised 2.3% in the three months to March.
Ultra-low inflation - which fell to minus 0.1% in April - means the surge in pay is worth more in real terms.
NatWest and RBS customers were this morning facing banking issues as the company admitted "some" payments were "missing" from accounts.Read the full story ›
Camelot has announced the biggest changes to the National Lottery since it began 21 years ago - and says they will improve players' chances.Read the full story ›
Senior bankers have greeted Mark Carney's tough new proposals to crack down on fraudulent practices.
Anthony Browne, chief executive of the British Bankers' Association, said: "It's vital that London once again sets the gold standard for fair dealing and integrity in financial markets.
"We welcome the intention to extend regulation from banks to other types of trading organisations. This should give customers greater clarity and protection."
Martin Wheatley, chief executive of the Financial Conduct Authority, added: "These markets are central to our economy and today's recommendations will be important in rebuilding public trust in their integrity."