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RBS/NatWest: 'Can't say' when customers can access money

The managing director of RBS Direct Bank has told ITV News that he cannot give a firm timescale on when people hit by a technical glitch will be able to access their money.

Hundreds of thousands of NatWest and RBS customers were affected after an IT failure delayed payments reaching banks, but Stuart Haire could say only that the bank hoped to resolve the issue "within days."

ITV News consumer editor Chris Choi reports:


NatWest customer: 'Missing' money has left me struggling

A NatWest customer has told how a major technical glitch which delayed hundreds of thousands of payments to customers has left him struggling to pay his rent and council tax.

James Hunt was among 600,000 customers affected by the 'missing' payments, which also hit Royal Bank of Scotland, Ulster Bank and Coutts accounts.

While the bank says the problem has now been fixed, customers may have to wait until Saturday to get their money.

Mr Hunt told ITV News he had not received any answers from the bank at all as yet.

'Missing' payments to appear 'no later than Saturday'

Hundreds of thousands of people may have to wait until Saturday for 'missing' payments to appear in their bank accounts, the company has said.

A technical glitch in the Royal Bank of Scotland's "overnight processes" meant around 600,000 transactions into NatWest, RBS, Ulster Bank and Coutts accounts were delayed.

Some 600,000 people have been affected Credit: PA

Complaints have flooded social media from people worried about paying bills due or going into their overdraft.

RBS spokesman James Abbott said the firm was working "flat out" to ensure the money appeared within four days, and promised nobody would be left "out of pocket".

We are aware of an issue which has resulted in a delay to payments and direct debits being applied to some customer accounts.

We have fixed the underlying issue, we apologise for the inconvenience caused and we are working flat out to get these payments updated for our customers no later than Saturday.

To any customers concerned about the implications of this issue we advise them to come into a branch or get in touch with our call centres where our staff will be ready to help.

– James Abbott


Banking leaders welcome Carney's reform proposals

Senior bankers have greeted Mark Carney's tough new proposals to crack down on fraudulent practices.

Anthony Browne, chief executive of the British Bankers' Association, said: "It's vital that London once again sets the gold standard for fair dealing and integrity in financial markets.

"We welcome the intention to extend regulation from banks to other types of trading organisations. This should give customers greater clarity and protection."

Martin Wheatley, chief executive of the Financial Conduct Authority, added: "These markets are central to our economy and today's recommendations will be important in rebuilding public trust in their integrity."

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