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Prince's Trust to launch new campaign for unemployed

The Prince's Trust charity was set up by Prince Charles in 1976. Credit: PA

Youth charity The Prince's Trust and RBS are to launch a new campaign to encourage unemployed young people to start up their own business.

The move follows a study by the bank which showed that half of 18 to 30-year-olds would like to start their own business, but the number doing so has halved to 7% since the start of the year.

Two thirds of young people said a fear of failure would prevent them from getting started in business. While one in three believe the current economic climate would make it too difficult.

The trust's chief executive Martina Milburn said: "It's tragic news that young people fear they don't have what it takes to start up in business.

"They can achieve amazing things with the right support - but all too often, the young people I meet have never had anyone to believe in them, and crucially, lack self-confidence."


NatWest and RBS customers 'unable to withdraw cash'

NatWest and RBS customers have been unable to withdraw cash from other than the banks' own cash machines, the bank said.

Customers have taken to Twitter to complain about the problem.

RBS' spokeswoman Nicky Harris said customers should be able to withdraw cash from RBS and NatWest ATMs, but that they are experiencing problems while using other banks' machines.

NatWest customers 'can't withdraw money from ATMs'

NatWest bank customers have taken to social media to complain about being unable to withdraw money from their accounts. Many have voiced their frustration on Twitter.

A spokesperson said the bank is investigating the issue.


Poor customer satisfaction 'caused by new IT system'

One of the Big Six energy companies under fire for poor customer satisfaction has defended its actions and pointed to the installation of a new IT system for its poor ratings.

Scottish Power, which saw its customer satisfaction rate drop by more than half, said:

The installation of a new £200 million IT system throughout 2014 has led to this sudden drop in our customer satisfaction scores.

All customers have now been migrated on to the new system, which has resulted in a very busy period as accounts have been brought up to date.

Although the transition has been challenging, we have recruited more than 250 additional customer service staff to answer calls and resolve any customer complaints.

We are confident that customers will now start to see real long-term service improvements coming through. We now have the longest call centre opening hours in the industry and have also been expanding our online services.

– AScottish Power spokesman

Energy firms warned of 'unacceptable' failings

Energy companies have been warned of the "unacceptable" customer satisfaction levels and told to "act quickly" in a stern letter from Ofgem.

The energy regulator wrote to all companies after a damning report into consumer satisfaction levels found:

  • Satisfaction with Npower and Scottish Power had fallen particularly markedly, from 36% to 21% and from 44% to 20% respectively.
  • Only SSE managing to maintain levels of satisfaction found two years ago.
  • In today's letter, Ofgem warned companies to improve the speed of resolving complaints, communicate better with customers during the process and be more proactive in finding a solution.

Ofgem demands action on customer complaints

Ofgem has written to the Big Six energy companies to demand they improve their poor handling of customer complaints, it has emerged.

According to Ofgem, halve of those who complain are not satisfied with the outcome. Credit: PA

The energy watchdog also sent letters to smaller and independent companies, and voiced concerns about the "industry-wide failure" to work with fed-up customers.

In his letter Ofgem chief executive, Dermot Nolan, told companies to improve the speed of resolving complaints, communicate better with customers during the process and be more proactive in finding a solution.

It follows research by Ofgem that found more than half of those who had complained - 57% of domestic customers and 52% of small businesses - were not satisfied with how their supplier handled the problem.

And in what appeared to be a total breakdown of communication - in almost half of cases where the supplier considered the case resolved, the customer did not.

EU regulators 'to approve Facebook's $19 billion WhatsApp deal'

Facebook's $19 billion offer to but WhatsApp will be unconditionally approved by European Union antitrust regulators, two people familiar with the matter have told Reuters.

EU regulators 'to approve Facebook's $19 billion WhatsApp deal' Credit: Armin Weigel

The landmark deal, the largest in Facebook's 10-year history, will give the company a strong foothold in the fast-growing mobile messaging market and pit it against telecoms companies.

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