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Big Six energy complaints reach record high

Ofgem's investigation into the Big Six energy companies comes after customer complaints relating to energy firms reached the highest number in a single quarter since records began.

The energy suppliers received a total of 1.7 million complaints, with Npower receiving the highest number of 83 complaints for every 1,000 customers.

Npower received the highest number among the six with 83 complaints for every 1,000 customers. Credit: PA

SSE, British Gas and E.On all received around 30 complaints, with SSE's figures doubling from 13 to 27 on the same time last year, while Scottish Power received the fewest at 13.

"Yet again millions of customers are being let down by poor service from the Big Six energy companies. This has to change," Which? executive director Richard Lloyd said.

Energy market probe 'a watershed moment'

Consumer rights group Which? has welcomed the investigation announced by Ofgem into the UK's energy market.

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"a watershed moment for the broken energy market and millions of people struggling to cope with spiralling bills" says Which?.

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The investigation must leave no stone unturned in establishing the truth behind energy prices - says Which? @whichcampaigns

Read: UK energy market to face full investigation

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New housing measures with 'minimal effect' announced

ITV News Economics Editor Richard Edgar reports:

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Bank of England announces measures for the housing market - but with "minimal effect" for now

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"If you could get a mortgage yesterday, you can get a mortgage today," Governor Mark Carney says. Today's changes are an insurance policy

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Police 'decide not to prosecute Wonga'

The Financial Conduct Authority said that it referred Wonga to the police to assess whether the payday lender had committed a criminal offence, but the City of London Police have decided not to proceed with a case, ITV News Editor Jess Brammar has learned:

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We're told Wonga case was referred by the regulator to City of London police for consideration. We understand police decided not to proceed.

Read: FCA refers Wonga case to the police

FCA refers Wonga case to the police

The Financial Conduct Authority said that it has referred Wonga to the police to assess whether the payday lender had committed a criminal offence by sending letters from fake law firms in order to pressurise their customers into paying back loans.

ITV News Business Editor Joel Hills reports:

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It is illegal to impersonate a solicitor. @thefca confirms has referred Wonga's case to police to assess if legal action should follow.

More: Wonga to pay compensation for 'misleading practices'

Stella Creasy: Wonga's sorry isn't good enough

Labour MP Stella Creasy, a fierce campaigner against payday lenders, said that Wonga's apology over its misleading practices "isn't good enough."

Shadow Minister for Competition and Consumer Affairs Stella Creasy MP has campaigned against the payday loan industry.
Shadow Minister for Competition and Consumer Affairs Stella Creasy MP has campaigned against the payday loan industry. Credit: PA

She said: “Today's news that Wonga were sending fake solicitor letters to cash strapped customers who couldn't afford their fees to frighten them - and charging them for these - is further proof of the need for Britain to rid itself of these legal loan sharks.

"It is also deeply concerning the Government regulators have known about this issue since 2011 but it has taken so long for any action, and that despite these behaviours being potentially a criminal matter under the Administration of Justice Act the police do not seem to be involved.

"Local debt collectors who behaved in this way wouldn't get off so easily, so we urgently need to know why Wonga isn't being held to account when they admit to flouting the laws on harassing debtors - saying sorry four years later just isn't good enough."

More: Wonga to pay compensation for 'misleading practices'

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