Plans for Ofgem payout powers

The Government is to publish plans to give regulator Ofgem new powers to force energy companies to compensate customers for mis-selling and overcharging.

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Government wants to 'protect' energy customers

I want to make sure that consumers are protected and that the independent energy regulator has the powers it needs.

The Government has already strengthened Ofgem's hand by making it harder for energy companies to block licence changes, and introduced tougher rules on the information suppliers have to provide to their customers.

We are now looking at beefing up Ofgem's powers further so that should the need arise it can make companies compensate consumers directly, rather than necessarily having to rely on a voluntary approach.

– Energy Secretary Ed Davey

Government plans to give Ofem payout powers

Energy Secretary Ed Davey said he wants to bring Ofgem in line with other regulators such as Ofcom and the Financial Services Authority, who can ensure compensation goes to customers.

Currently energy suppliers voluntarily give cash to consumers following errors - but there is no obligation - while Ofgem has been able to fine companies, but that money has gone to the Government.

The redress could include pound-for-pound compensation, goodwill payments or public apologies.

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Plans to give Ofgem new powers

The Government is to publish plans to give regulator Ofgem new powers to force energy companies to compensate customers for mis-selling and overcharging.

The Government is to publish plans to give regulator Ofgem new powers

Currently energy suppliers voluntarily give cash to consumers following errors - but there is no obligation - while Ofgem has been able to fine companies, but that money has gone to the Government.

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