We welcome this study which has found that the vast majority of patients are happy with their dental treatment, and that the vast majority of dentists behave ethically.
However, denying patients care on the basis of misinformation is a very serious matter. Any dentist that does this risks breaching their contract and we would expect the local NHS to take action.
Since May 2010 an extra one million people are now seeing an NHS dentist, and we are strongly committed to increasing the skill mix, making sure patients can see the right dental professional at the right time.
Our study has raised significant concerns about the UK dentistry market which need to be tackled quickly in the interest of patients.
All too often patients lack access to the information they need, for example when choosing a dentist or when getting dental treatment.
We also unearthed evidence that some patients may be receiving deliberately inaccurate information about their entitlement to NHS dental treatment, and we expect to see robust action taken against such potential misconduct by dentists.
– John Fingleton, chief executive of the Office of Fair Trading
Dentists are deliberately misleading their patients about the costs of treatment and encouraging them to pay for private care, according to the Office of Fair Trading. Their report calls for stronger action against dentists who are not working in the best interest of their patients.
Dentists may be misleading their patients about their NHS entitlements in a bid to make them pay for private care, a watchdog has said.
Half a million patients a year may have unnecessarily paid to receive private dental treatment after receiving inaccurate information from their dentist about health service entitlements, an Office of Fair Trading (OFT) study found.
Patients are given insufficient information to make informed decisions about their choice of dentists and the treatments they receive, and the dental industry is not always working in their best interest, the report said.