Banks account glitches 'fixed'

Nationwide has apologised after 704,426 customer's accounts were mistakenly debited twice. ITV News understands 50,000 people went into the red. NatWest has said they have resolved earlier issues with online banking and debit cards.

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Disgruntled customers bombard NatWest's website after account problems

Cannot do my work online, cannot buy things online and cannot process our betting syndicate funds.It will not accept my card on anything. When I called they said it will take half an it has been more than 4 hours. TERRIBLE again Natwest!

– Costaki from swindon

NatWest online down again. I have been a customer for 35 years but am now seriously considering changing banks. NatWest, if you can't keep up with the new technology, get out of the business.

– Disgruntled veteran from Worthing

I do not care if youoffer me a million pounds, or if you miraculously become the best bank in the world for customer service next year. I am leaving your bank as soon as possible. Problem after problem after problem. RIDICULOUS

– Osplom from Reading

Natwest customers on their account problems


Customer anger at Nationwide mistake

Nationwide 'apologise' for debit error

Nationwide blames 'human error' for double-debit blunder

Nationwide said the problem was caused by "human error" and meant some customers who used their Visa cards on Tuesday had duplicate payments also taken out on Wednesday.

t apologised to customers and said the transactions will be corrected overnight tonight and any charges incurred as a result of the problems will be repaid "in full".

A Visa spokeswoman said there was no problem with Visa cards and all of its systems have been and are working correctly.

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