BlackBerry technical problems

The makers of Blackberry have said "all services are now operating normally" after some users experienced issues with the smartphones across Europe, Middle East & Africa earlier.

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BlackBerry chief executive apologises for technical problems

BlackBerry's chief executive Thorsten Heins apologised today to customers who had suffered disruption.

He said in a statement:

I want to apologise to those BlackBerry customers in Europe and Africa who experienced an impact in their quality of service earlier this morning.

The BlackBerry service is now fully restored and I can report that no data or messages were lost. Up to 6% of our user base may have been impacted.

Preliminary analysis suggests that those customers may have experienced a maximum delay of three hours in the delivery and reception of their messages.

We are conducting a full technical analysis of this quality of service issue and will report as soon as it concludes. I again want to apologise to those customers who were impacted today.


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BlackBerry problems echo 2011 crash

Millions of BlackBerry users were affected by a service crash in October 2011 Credit: PA

Reports of technical problems by BlackBerry users on Friday echo the server issues that hit the devices last October.

BlackBerry has confirmed that users in Europe, the Middle East and Africa are being affected.

The server problems in the previous crash, which caused millions of users to lose service for three days, began in BlackBerry's EMEA region before spreading worldwide.

BlackBerry maker Research in Motion (RIM) said on Friday they are investigating the issue.

“We are currently experiencing a BlackBerry service issue impacting some users in Europe, Middle East & Africa. All relevant support teams are working to resolve the issue. We apologize to any customers who may be affected,” said a RIM statement.


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