- 12 updates
"We’re still monitoring the situation, but everything is fixed. If you’re still having problems, try turning your phone on and off. We’re sorry for any inconvenience this has caused."
The latest update from O2 was posted on their website at around 1am, saying that service had been 'fully restored'. This morning some customers are still complaining about a lack of service:
Jemima Khan is one of the O2 customers who are still without service this morning despite claims by the company that service had been resumed by 3.30pm yesterday:
Despite the network claiming that service had been resumed after difficulties yesterday, this morning customers are still complaining if a lack of service:
O2 has not yet announced whether it plans to offer its customers a refund over the service outage today.
Pay-as-you-go customers received £10 extra credit and all O2 customers, including those who weren't affected, received a £10 voucher to spend in its retail stores.
- What has gone wrong?
One of our network nodes which help connect and manage traffic, failed at lunchtime today. This meant that a number of our customers have had difficulty connecting to our network to make calls or use data. A fix was found by 3.30pm and since then we have been reconnecting customers systematically.
- When will service be fully restored?
Some people had their service restored from 3.30pm this afternoon when we began systematically reconnecting affected customers to the network. We are working as quickly as we can to restore service to all our customers.
- Is this the same fault as the one in July?
No, the cause was different. However, it has had a similar impact on our customers, albeit fewer of them.
Even Chris Ranking, the actor who played Percy Weasley in the Harry Potter films, couldn't work his magic on the network:
Latest ITV News reports
Customers have reacted angrily as O2 was hit by network outages just four months after customers lost coverage for three days.