- 5 updates
Ann Robinson, Director of Consumer Policy at uSwitch.com, said:
E.ON's customer service director, David Bird, said:
Sarah Harrison, Ofgem's senior partner in charge of enforcement, said:
Ofgem said it had been assured by E.ON that all of the consumers affected had been identified and would be contacted and sent a rebate of an average of £14.83.
The amount includes 8% interest on the amount they were incorrectly charged.
Latest ITV News reports
Some 94,000 E.ON customers trying to switch providers were charged new prices during the 30-day window after a price rise.