The The Office of Fair Trading launched a study into NHS and private dentistry in September 2011. These issues included:
Concerns about the accuracy of pricing and treatment information provided to patients, potentially causing them unnecessary costs.
The high number of dentistry complaints reported to Consumer Direct (a consumer feedback service operated by the OFT).
Concerns about patients not being able to access dental services directly (such as seeing a dental hygienist), and instead having to access services through their dentist first, incurring additional charges by doing so
Half a million patients may be being given the wrong information about NHS entitlements and paying more for private treatment as a result, new research has found.
An OFT study published earlier this year found that while the majority of patients are satisfied with their dentist, they do not always have the information to allow them to make informed decisions about their choice of dentist and treatments.