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More than 150,000 Northern Rock customers will receive hundreds of pounds each in refunds over incorrect paperwork in loan deals.
The mistake was not spotted for five years.
ITV News' Business Editor Laura Kuennsberg reports.
Richard Banks, the boss of UK Asset Resolution Limited who are overseeing the winding down of Northern Rock, told ITV News's Laura Kuenssberg that customers were given "incomplete" and not "misleading" information about their loans.
Latest ITV News reports
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