Ryanair 'wrong' over ash cloud

Ryanair should have compensated passengers whose flights were cancelled because of volcanic ash in 2010, the EU's top court has found.

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Which? says airlines should not increase fares

The Which? consumer group said there is no reason airlines should increase fares in the light of the European Court of Justice ash cloud ruling.

Today's ruling by the European Court of Justice simply confirms the existing situation relating to the 2010 ash cloud travel disruption - that airlines should reimburse passengers for reasonable costs, including accommodation food and transport.

Airlines already account for compensation in their ticket costs, so there should be no reason for any airline to increase their prices as a result.

– Which? spokesperson


Travellers react to Ryanair compensation ruling

The European Court of Justice has ruled that Ryanair should have compensated passengers whose flights were cancelled because of volcanic ash in 2010.

Twitter users have been reacting to the ruling today:

UK travel association: Ryanair has responsibilities

Gillian Edwards, of travel trade association Abta, has said that today’s ruling by the EU’s top court means Ryanair cannot “wriggle out” of its obligations to customers.

She said:

Today's ruling doesn't change passengers' rights but it does show that Ryanair has the same obligations to its customers as any other airline and can't wriggle out of its responsibilities.

Bob Atkinson, of travelsupermarket.com, has urged passengers to contact airlines as soon as they are delayed to avoid requiring court action.

Ryanair chief: Another crazy decision from the EU court

Ryanair boss Mike O'Leary said today's decision by the European Court was "crazy" and would result in increased airline prices for passengers across Europe. He told Sky News:

Why do we have to take responsibility for delays caused by others? Airlines will be sued by passengers for things that are beyond our control. This is another crazy decision from the EU court. We can't be responsible for providing compensation for the world and his mothers, for situations out of our control.


CAA reiterates advice on passenger flight claims

It follows rulings in both the UK and European courts in favour of compensation to passengers whose flights were delayed or cancelled.

These regulations are in place to protect people when things go wrong with their flights. Anyone with concerns that they are not being treated correctly by their airline can contact the CAA for advice or to make a complaint.

– CAA spokesperson
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