Ryanair 'wrong' over ash cloud

Ryanair should have compensated passengers whose flights were cancelled because of volcanic ash in 2010, the EU's top court has found.

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Ruling changes airlines' responsibility to passengers

by - Consumer Editor
Ryanair's CEO Michael O'Leary.
Ryanair's CEO Michael O'Leary. Credit: Press Association

The relationship between passengers and airlines was rewritten this morning with a decision from the European Court.

The firm providing your flights will, in future, owe you a far greater duty of care and will have to look after you far more in the event of widespread disruption.

It is a huge decision which will add many many millions to airlines costs.

It means that future mass disruption could drive some airlines out of business completely. No doubt airlines will say they will have to increase fares to allow for this.


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