The chair of the Public Accounts Committee, Margaret Hodge MP, has strongly criticised the Department for Transport's handling of the West Coast Main Line competition.
She said that "no single person" had been in charge of the bidding process, and that for a period of three months "there was no single person in charge at all".
– margaret hodge, chair, public accounts committee
The franchising process was littered with basic errors. The department yet again failed to learn from previous disasters, like the Metronet contract. It failed to heed advice from its lawyers. It failed to respond appropriately to early warning signs that things were going wrong.
Senior management did not have proper oversight of the project. Cuts in staffing and in consultancy budgets contributed to a lack of key skills.
The project suffered from a lack of leadership.