Recalled dishwasher causes fire

A faulty Bosch dishwasher, one of thousands of white goods still in homes despite urgent safety recalls and a campaign highlighted by ITV News, is being blamed for causing a house fire overnight.

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Faulty dishwasher fire could have been 'a tragedy'

Dorset Fire and Rescue Service's fire officer Stuart Granger said the blaze caused by a faulty dishwasher in a house today could have been "an absolute tragedy."

Dorset Fire and Rescue Service's fire officer Stuart Granger. Credit: ITV News

ITV News has reported on the dangers of faulty white goods in homes despite a national recall and a faulty Bosch dishwasher caused a fire in the early hours of this morning.

Mr Granger said: "They (faulty dishwashers) do pose quite a significant risk. We are starting to see quite a few of these fires occurring, maybe through better awareness, but even so they are occurring.

"If they (the people involved in today's fire) didn't have an escape plan and didn't have smoke detectors, there is a good chance we could be looking at an absolute tragedy in that house overnight."

Bosch: Affected dishwashers should not be used

We have not stated that affected machines are OK to use unattended.

If customers have any questions there is an FAQ section on www.repairaction.co.uk.

The risk of potential fire is low and as customers use their machines very differently we would recommend them to use common sense, and in line with the appliance user guide/handbook.

If consumers believe that they have one of the affected models, they should call the helpline at 0800 0234881 or visit www.repairaction.co.uk to schedule a free repair.

– Bosch spokesperson

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Dishwasher owners flood Bosch call centre

Bosch has said it has been inundated with calls from dishwasher owners after ITV News found almost half a million faulty machines made by the firm were still in use.

Our call centre has peaked! We have all 50 available agents on the phone and calls are queing – we also have an additional 30 lines to an outsourced back up call centre that are full.

– Bosch spokesperson

Bosch has found and repaired 152,957 dishwashers

Bosch has just provided RecallUK with the latest number of recalled dishwashers they have managed to find and repair.

Of the 632,000 recalled in the UK (across Bosch brands) they have managed to find and repair 152,957.

This is 24% of the affected units and up 1.3% on the figure for September 2012.

These recalled dishwashers are between eight and 13 years old and many will have been scrapped.

Bosch is reluctant to provide an estimate of how many of these dishwashers they would expect to no longer be in use.

In theory, this leaves us with 478,940 potentially dangerous dishwashers still in people's homes.

However, this figure probably significantly overstates the actual number still in use.

Bosch will soon launch another press advertising campaign to find the missing dishwashers but due to the reduced success of these campaigns, we believe it is unlikely to significantly reduce the number of these dishwashers in people's homes.

This situation does not reflect a lack of desire or effort by Bosch to find the missing dishwashers.

What it does is demonstrate just how difficult it can be to find potentially dangerous products in people's homes.

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