Mobile banking technical fault

NatWest, RBS and Ulster Bank customers are struggling to log on to mobile banking services because of a technical fault.

NatWest says sorry over broken banking app

NatWest has apologised after customers found themselves locked out of the bank's mobile app earlier today. Around two million people use the service, with the problem also hitting customers of Royal Bank of Scotland RBS and Ulster Bank, which are part of the same group.

The bank is still trying to work out what caused the problems.

All our mobile banking applications are now running normally. We apologise again for the inconvenience caused to our customers.

– NATWEST STATEMENT

Bank app problems 'could be result of underinvestment'

by - Former Business Editor

As NatWest deals with technical problems the boss of new financial watchdog, the Financial Conduct Authority, tells me he's worried that the banks' systems are "relatively fragile".

NatWest customers found themselves locked out of the app today
NatWest customers found themselves locked out of the app today Credit: Press Association

Martin Wheatley, the boss of the FCA, which comes into being on April 1 and replaces the FSA, says he is concerned the industry has underinvested in IT. Wheatley also tells me that executive pay at banks is too high and the compensation structure still wrong.

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Technical fault hits Ulster Bank mobile services

UIster Bank is also experiencing similar problems to NatWest and RBS with its mobile banking services.

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We are aware of a technical problem this morning which is preventing customers from logging in to our mobile banking application.

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We are working to fix the problem and apologise to customers for the inconvenience caused. No other systems are affected

RBS 'aware of fault' as customers struggle to log on

RBS says some of its customers have been unable to log on to mobile banking services.

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We are aware of a technical problem this morning which is preventing customers from logging in to our mobile banking application.

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Customers who use our Android App can now log back in again. That service is back up and running.

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We are working hard to get the other Apps available and we will let you know as soon as we can when they are ready to use again.

NatWest 'aware' of mobile banking problems

NatWest has confirmed it is looking into problems with some of its mobile banking apps.

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We are aware of a technical problem this morning which is preventing customers from logging in to our mobile banking application.

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We are working to fix the problem and apologise to customers for the inconvenience caused. No other systems are affected

NatWest added that their Android app is back up and running normally.