NHS 111: Three deaths probed

At least 22 "possible serious untoward" incidents - including three where a patient died - relating to the new NHS 111 advice line, a health magazine reports. The deaths are being investigated. NHS England is keeping a 'careful eye' on the service.

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NHS urge trust in 111 service

NHS England chief nursing officer Jane Cunningham has told ITV Daybreak that "people should not lose confidence in the [NHS 111] service."

At least 22 "possible serious untoward" incidents - including three where a patient died - relating to the new NHS 111 advice line, a health magazine reports.

The deaths are being investigated. NHS England is keeping a 'careful eye' on the service.

Ms Cunningham added: "The three individuals will clearly need to be investigated and we need to see what really happened in those cases."

Read more: New NHS helpline 'is putting people's lives at risk'

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NHS 111: Patient deaths under investigation

The new NHS 111 system is putting lives at risk because operators are making "inappropriate" decisions, an independent report has found.

At least 22 "possible serious untoward" incidents - three involving deaths - have been recorded in connection with the new NHS 111 advice line, it has been reported.

Two deaths are being investigated in the East Midlands, and one in the West Midlands, health magazine Pulse said.

Daybreak's Nick Dixon reports:

Read more: New NHS helpline 'is putting people's lives at risk'

New NHS helpline 'is putting people's lives at risk'

The new NHS 111 system is putting lives at risk because operators are making "inappropriate" decisions, reports The Independent.

NHS England is set to review its 111 service. Credit: PA

The first official survey of doctors' experiences of the new advice number, which was rolled out across the country last month, reveals widespread concerns about clinical failings and "terrible" communication.

The still-unpublished document will increase fears that the advice line will be unable to cope with the increased demand brought about by GP closures over the bank holiday weekend.

At least 22 "possible serious untoward" incidents - three involving deaths - have been recorded in connection with the new NHS 111 advice line, it has been reported.

Two deaths are being investigated in the East Midlands, and one in the West Midlands, health magazine Pulse said.

Read more: Investigation over 'unexpected death' after NHS 111 call

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GPs' concerns over NHS 111 advice 'reliability'

It is extremely worrying that there is still so much uncertainty around the delivery and reliability of the advice provided by NHS 111 in some areas.

We are also concerned that patients are losing confidence in the new service before it is even fully up and running.

We call on NHS England to provide more reassurance about its effectiveness and ability to deliver the necessary standards of care for all patients using the service, right across England.

– Clare Gerada, chairwoman of the Royal College of General Practitioners

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Doctors' concerns over NHS 111 line over Bank Holiday

Doctors have voiced concern about whether the new NHS 111 advice line can cope with demand over the Bank Holiday Monday weekend.

Dr Taj Hassaan, vice president of the College of Emergency Medicine, told the Daily Mail:

"We're worried that this is the first bank holiday following the launch of 111. At a time where 111 in parts of the country is fragile, we need to plan as well as we can".

There are concerns over the new NHS 111 advice line Credit: NHS

The college said it has noted the "very serious concerns" being expressed about the efficiency and effectiveness of NHS 111 around the country.

"We have strong reservations and concerns about the amount of investment that has gone into providing clinical support to the computerised decision algorithms being used to help the public seek the service that is most appropriate to them, " a spokesman said.

The warning comes as at least 22 "potentially serious" incidents - three involving deaths - have been recorded in connection with the service, according to health magazine Pulse.

Read:'Three deaths' probed in connection with NHS 111 line

'Three deaths' probed in connection with NHS 111 line

At least 22 "possible serious untoward" incidents - three involving deaths - have been recorded in connection with the new NHS 111 advice line, it has been reported.

Two deaths are being investigated in the East Midlands, and one in the West Midlands, health magazine Pulse said.

A spokesman from Derbyshire Health United - which covers NHS 111 in Derbyshire, Nottinghamshire and Northamptonshire - said it was investigating the two deaths but so far it believes the system and processes that were followed would have been "exactly as expected".

NHS Direct - which covers eight NHS 111 areas - said it is investigating the unexpected death of a patient who was referred to a GP out-of-hours service in the West Midlands, Pulse reported

NHS England's board members have voted to set up a review into the service

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