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Jonathan Todd the European Commission spokesman on Employment, Social Affairs and Inclusion told ITV News that; "some of the stories are quite harrowing. We've had people who've broken their arm who are in pain... but have been told they cannot have treatment."
Spain's director of general services and pharmacy has said that hospitals in the country always ask people whether they want public or private care.
Agustín Rivero was responding to complaints that a number of UK holidaymakers were refused care in Spain, despite showing an European Health Insurance Card (EHIC).
Mr Rivero said 50 million people visit Spain every year, adding: "I'd like to know if other European countries have the same percentage of this problem as we do."
TheCommission's request for information about the EHIC from Spain takes the form of a letter offormal notice - the first step in EU infringement procedures.
Spainhas now two months to respond to the concerns expressed by theCommission.
- The European Health Insurance Card (EHIC) replaced the E111 form in 2006
- The EHIC lets you get state healthcare at a reduced cost or sometimes for free
- The card covers treatment of pre-existing conditions and routine maternity care
- It is valid in all European Economic Area (EEA) countries
The European Commission has requested information from Spain about complaints Spanish hospitals are refusing to recognise the European Health Insurance Card (EHIC).
The Commission says it is concerned Spain might be failing to fulfil its obligations under EU law to provide emergency healthcare to temporary visitors from other member states on the same terms and conditions as are available to Spanish nationals.
The request for information follows an increasing number of complaints that hospitals, in mainly tourist areas of Spain, are refusing to treat citizens on the basis of their European Health Insurance Card and instead request a travel insurance policy and credit card details.
Latest ITV News reports
Everything you need to know about the EHIC, which gives UK residents free or reduced-cost state healthcare when travelling in Europe.
The EU is probing reports Spanish hospitals are refusing to accept the European Health Insurance Card (EHIC). So, what does it mean for you?