Consumer rights moves welcomed

New government proposals to strengthen and simplify consumer rights have been welcomed by consumer groups. The proposals will give shoppers the right to get some money back after one failed repair or replacement.

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Retailers welcome attempt to clarify consumer rights

We broadly welcome the attempt to clarify consumer rights when a product is defective, to introduce a proportionate system of redress for consumer protection issues led by enforcers and in particular to define a consumer protection regime for digital content for the first time in the absence of a fully harmonised EU approach.

Reputable retailers usually solve problems without the need for legal intervention but this Bill helps to clarify the law.

We look forward to the discussion on the draft and to continuing to work alongside the Department for Business, Innovation and Skills as it undergoes pre-legislative scrutiny.

– British Retail Consortium director general Helen Dickinson

Which?: Bill will bring consumer law into 21st century

The new Bill of Rights will bring consumer law into the 21st century at last, making it easier for everyone to know their rights and giving people more power to challenge bad practices.

There are many welcome measures in the Bill, including reforming the law on unfair terms and conditions and giving consumers clear rights when digital downloads go wrong. This will be good for consumers and good for businesses that try to do the right thing by their customers.

– Which? executive director Richard Lloyd

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Plans to 'strengthen and simplify' consumer rights

New government proposals to strengthen and simplify consumer rights in a bid to boost the economy, have been welcomed by consumer groups.

Shoppers will get new simpler rights under the proposals. Credit: PA

The proposals, outlined in the draft Consumer Rights Bill, will give shoppers the right to get some money back after one failed repair or replacement.

Shoppers will also have the right to demand that substandard services are redone or compensated with a price reduction, and receive a repair or replacement of faulty digital content such as film and music downloads.

Consumer minister Jo Swinson added: "It is about time consumers knew what their rights are and businesses have clearer information on what is expected of them when problems inevitably do arise."

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